Submit a Complaint

All complaints are logged and acknowledged within 2 Business Days. You will receive a reference number upon submission and can track your case status from your account.

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Your details

Full name

Account reference

Mobile

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Complaint details

Date of incident

Related offer (if applicable)

Nature of complaint

Description of complaint

0 / 50 minimum

Outcome requested

Supporting document (optional — PDF, JPG, PNG, max 20MB)

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Complaint received

Reference: TC-COMP-2025-0091

Your complaint has been logged and assigned reference TC-COMP-2025-0091.

You will receive an acknowledgement email within 2 Business Days. Our Operations team will review your complaint and respond within 5 Business Days.

You can track the status of your complaint from My Profile → Complaints.