Complaint Register
| Reference | Complainant | Nature | Received | Assigned | Deadline | Status |
|---|---|---|---|---|---|---|
| TC-COMP-2026-0091 | Ahmad Al-Mutairi | Subscription | 13 Apr 2026 | Operations | Ack overdue | Urgent |
| TC-COMP-2026-0090 | Fatima Al-Rashidi | Withdrawal | 10 Apr 2026 | Operations | Due 25 Apr | Under Review |
| TC-COMP-2026-0089 | Nora Al-Hamdan | KYC | 2 Apr 2026 | CO | Resolved | Resolved |
TC-COMP-2026-0091 — Detail
Ack OverdueComplainantAhmad Al-Mutairi
NatureSubscription process
Incident date10 Apr 2026
Ack. deadline15 Apr 2026 (OVERDUE)
Resolution deadline2 May 2026
CO escalation at25 Apr 2026
My subscription to Hessa Tower was not reflected in my portfolio after 48 hours. I completed the subscription flow and received reference TC-2025-00847 but cannot see the investment.